Privacy Policy

Last Updated: November 1, 2024

1. Introduction

At Ridisosteo ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ridisosteo.com (the "Site") or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our Site
  • Subscribe to our newsletter
  • Contact us with inquiries
  • Participate in promotions or surveys
  • Place an order for our products

This information may include:

  • Name, email address, phone number, and mailing address
  • Payment information (processed securely through our payment processors)
  • Communication preferences
  • Any other information you choose to provide

Additionally, we automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:

  • Device and usage information
  • IP address
  • Browser and device characteristics
  • Operating system
  • Language preferences
  • Referring URLs
  • Information about how and when you use our Site

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Site
  • Process and fulfill orders and send related information including confirmations, invoices, and updates
  • Respond to inquiries, comments, and questions
  • Send administrative information, such as updates to our terms, conditions, and policies
  • Send marketing and promotional communications if you have opted in to receive them
  • Personalize your experience on our Site
  • Conduct research and analysis to improve our products and services
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with third parties in certain situations:

  • Service Providers: We may share your information with third-party vendors, service providers, and other contractors who perform services for us.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. For more information about our use of cookies, please refer to our Cookie Policy.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18, we will delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Ridisosteo
487 Main Street
Hamilton, ON L8P 1K6
Canada
Email: [email protected]
Phone: (905) 527-3261